I'd like to use this opportunity, today, to thank the good people at 'Ben & Jerry's Ice Cream'. Ya see kids, after my third attempt, this year, to get a decent pint of their 'Chocolate Fudge Brownie' flavor that usually contains soft and gooey brownies inside rather than the hard-as-a-rock, stale, cookie-like substance I've found mixed within the ice cream as of late, I wrote them a nice, curt, note (via their Internet 'Complaint Box') telling them how much I usually loved their product but, won't be eating 'Chocolate Fudge Brownie' N'more!
My hippie friends at 'Ben & Jerry's' immediately shot me back a situation-specific apology note and included not 1....not 2....not 3...BUT 4 coupons for free pints of ice cream so I can find a new favorite. Let this be a lesson to all those who have been wronged by their favorite product and sit idly by as the dastardly mishaps continue within the company behind said product. Your voice DOES count!
To Ben, to Jerry...and to my new friend Patti at quality control....my tummy thanks you..it thank you all!
Rock on! Of course, B&J is perhaps the awesomest company out there for listening to their customers and responding in kind, meaningful ways. It doesn't surprise me that they sent you coupons, but someone like General Mills probably wouldn't. It just proves how cool the folks at B&J are.
ReplyDeleteEnjoy your taste-testing :)
Rosie
East for Green Eyes
Ben & Jerry's - yum. I love that flavor, haven't had any problems, but will have to check it out.
ReplyDeleteFellow A to Z Challenger stopping by to say hello! That's awesome that you were given coupons. Love Ben & Jerry's and their commitment to the consumers.
ReplyDeleteAwesome! I love Ben & Jerry's too. Good stuff--and happy A to Z challenge to you!
ReplyDeleteWhat a great B post...One of my favourite flavours!
ReplyDeleteKim
That is so sweet of them! (Sorry for the pun.)
ReplyDelete;-)
Its good to hear that companies actually care and listen to the consumers!
ReplyDeleteawesome! love me some ice cream on warm spring days. :P
ReplyDeletenutschell
www.thewritingnut.com
How nice of Ben and Jerry's. I love their coffee ice cream and I rate airports by whether they have a Ben and Jerry's ice cream shop. Dallas/Ft.Worth, Atlanta and Newark do. Anyone know of any others?
ReplyDeleteThanks for readin' and respondin', new friends! Ice cream's on me! 4 pints anyway.
ReplyDelete